Refund or Return Policy

Last Updated: August 2026

At LoyaltyHub, we want you to have a positive shopping experience. If you receive an incorrect, damaged, or defective product, please contact us so we can review the issue and determine the appropriate solution.

Eligibility for Returns

A return may be considered when:

  • You received the wrong product
  • The product arrived damaged
  • The product is defective or materially different from its description

Products must generally be unused and in their original condition and packaging unless the issue itself makes this impossible.

Reporting an Issue

Please contact us as soon as possible after receiving your order.

When contacting us, please provide:

  • Your order number
  • Your name
  • A description of the issue
  • Clear photographs or videos showing the product and problem, when applicable

This information helps us investigate the issue and determine the best resolution.

Return Approval

Do not send an item back before contacting us and receiving return instructions.

If your return is approved, we will provide instructions regarding where and how the product should be returned.

Refunds

If a refund is approved, the refund will generally be issued through the original payment method, where possible.

The time required for a refund to appear may depend on your payment provider or financial institution.

Exchanges

Depending on product availability and the circumstances of the issue, we may offer a replacement instead of a refund.

Non-Returnable Situations

Returns may not be accepted for products that have been used, damaged after delivery, altered, or otherwise made unsuitable for resale, except where applicable law provides otherwise.

Return Shipping

If the return is due to an incorrect, damaged, or defective product, LoyaltyHub will review the circumstances and determine whether return shipping costs are eligible for reimbursement.

For returns requested for other reasons, shipping costs may be the customer's responsibility where permitted by applicable law.

Order Cancellation

If you need to cancel an order, contact us as soon as possible. Once an order has entered processing or shipping, cancellation may no longer be possible.

Contact Us

For return or refund assistance, contact:

Email: Babarmalik5555@gmail.com
Phone: +966557366473
Phone: +923069561303

Please include your order number when contacting us about an existing order.

LoyaltyHub